Reference

sultanslot Terms & Conditions for Indonesia

These Terms & Conditions set out every obligation between you and sultanslot — from how your account is opened and verified, to how deposits through DANA, OVO, GoPay…

Account eligibility depends on local lawDANA, OVO, GoPay & QRIS coveredPhone verification requiredOne account per personTerms updated with prior notice
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TERMS CONTACT PATHS

How to Reach Us About These Terms

Live Chat Support Our live chat is available 24 hours a day, 7 days a week. If any clause in these Terms is unclear, open chat from the account dashboard and our team will clarify in writing within minutes.
Email for Formal Queries Submit formal requests — including account-closure requests or disputes about transaction terms — to our support email. We aim to respond within 24 hours on business days with a documented resolution path.
Account Help Centre The Help Centre inside your account lists every active policy document. Navigate to Account › Support › Policy Documents to download the current version of these Terms at any time.
ACCOUNT SECURITY & DATA

How sultanslot Handles Your Account Data

We store only the information you provide during phone verification and payment setup. Account data is retained for the period required by the applicable rules in jurisdictions where local law permits operation.

Data Collection Scope

We collect your phone number, verified name and payment wallet identifiers — DANA, OVO, GoPay or QRIS — only as needed for account creation and transaction processing. No unnecessary personal data is retained.

Cookie Policy

Session cookies keep you logged in during a single visit. We disclose any analytics or functional cookies in the Cookie Addendum; you can manage preferences from the Account Settings page on mobile or desktop.

Account Security Steps

Phone verification is mandatory before any lobby access. We also require re-verification when your registered QRIS or bank transfer details are changed, reducing the risk of unauthorised wallet amendments.

Data Retention Period

Account records are kept for as long as your account remains open plus the legally required period after closure. Retention duration depends on local law; you can ask us for the specific period via email.

Data Access Requests

To request a copy of your stored data, navigate to Account › Support › Data Request or email us directly. We will confirm receipt within 48 hours and fulfil the request within 14 calendar days.

Terms Change Notification

When we update these Terms, we notify you at least 7 days in advance through your registered contact. Continued use of the account after the effective date constitutes acceptance of the revised Terms.

Common Questions About Our Terms & Conditions

Below are the questions we receive most often about these Terms & Conditions. Each answer references the relevant account or payment rule so you know exactly where to look in the full document.

Yes. Section 4 of these Terms covers all local wallet deposits — DANA, OVO, GoPay and QRIS — as well as virtual account and bank transfer payments through BCA, BRI, Mandiri and BNI. The same dispute process applies to all rails.

Access to our lobby depends on local law. Where local law permits, you may complete phone verification and open your account. If your region does not permit access, these Terms do not create an entitlement to the service.

Navigate to Account › Settings and follow the verification step for the field you want to change. Wallet details like OVO or GoPay require re-verification by phone. Formal name changes must be submitted via our support email with documentation.

We retain your account records for the period required after closure, which depends on local law. You can request deletion of non-mandatory data via the Data Request path in the Help Centre; we respond within 14 calendar days.

We notify you at least 7 days before any material change takes effect, using the phone number or email registered to your account. Minor clarifications that do not affect your rights take effect immediately with a changelog note.

The same account and payment Terms apply across all lobby areas — live tables such as VIP Baccarat, crash rooms like Rocket Crash, and sports markets. Individual game rooms may carry supplementary rules displayed at the table or room entrance.

The latest version is always available at sultanslot.xyz/terms-conditions/ and inside your account under Account › Support › Policy Documents. The document header shows the effective date so you can confirm you are reading the current version.

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